Job Description

Job Description

Job Description

Financial Services Representative (FSR)

McConnellsburg Office | McConnellsburg, PA

Build Relationships. Grow Your Career. Make an Impact.

F&M Trust is seeking a customer-focused Financial Services Representative (FSR) to join our team in McConnellsburg, PA.

This position is ideal for individuals who enjoy helping people, building relationships, and providing exceptional customer service. As a Financial Services Representative, you will assist customers with their everyday banking needs while helping them identify financial products and services that support their goals.

Whether your experience comes from banking, retail, hospitality, customer service, or sales, we provide the training and support needed to help you succeed.

What You'll Do

• Deliver exceptional customer service in every interaction.
• Accurately process deposits, withdrawals, loan payments, transfers, and other banking transactions.
• Assist customers with account questions and service requests.
• Build strong customer relationships through meaningful conversations.
• Identify opportunities to recommend products and services that meet customer needs.
• Maintain a high level of accuracy while handling cash and financial transactions.
• Support branch goals through teamwork, referrals, and service excellence.
• Participate in ongoing training and professional development opportunities.

Why Join F&M Trust?

At F&M Trust, we believe our employees make the difference. We are committed to providing the training, resources, and opportunities needed for professional growth while fostering a welcoming and supportive work environment.

This role offers the opportunity to develop valuable banking, customer service, and relationship-building skills while making a positive impact on the customers and communities we serve.

Schedule & Compensation

• Full-time position
• Approximately 36-40 hours per week
• Competitive pay based on experience and qualifications
• Incentive and referral opportunities available

Benefits

• Paid Time Off (PTO)
• 11 Paid Bank Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match up to 6%
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Wellness Programs
• Educational Assistance and Tuition Support
• Professional Development Opportunities
• Career Growth and Internal Promotion Opportunities

Qualifications

• High school diploma or equivalent required
• Strong customer service and communication skills
• Professional and courteous demeanor
• Ability to multitask while maintaining accuracy
• Strong attention to detail
• Positive attitude and willingness to work as part of a team
• Ability to adapt to changing priorities

Previous experience in banking, cash handling, retail, hospitality, sales, or customer service is helpful but not required.

About Our McConnellsburg Office

Our McConnellsburg team is passionate about serving the financial needs of individuals, families, and businesses throughout the community. We take pride in building lasting relationships and delivering personalized financial solutions while helping customers achieve their goals.

Related Experience We Value

Candidates with experience in the following roles are encouraged to apply:

• Bank Teller
• Universal Banker
• Personal Banker
• Relationship Banker
• Retail Banker
• Banking Representative
• Customer Service Representative
• Member Service Representative
• Sales Associate
• Retail Associate
• Cashier
• Financial Services Representative
• Banking Associate
• Branch Banker
• Universal Teller

F&M Trust is an Equal Opportunity Employer - Disability/Veteran

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