Job Description

We are a fast-growing direct-to-consumer (DTC) brand that also sells through wholesale, EDI retail partners, and our own retail stores. Our supply chain is complex. It includes manufacturing, custom items, warehouse fulfillment, and high-volume order flows across several sales channels, all run through NetSuite. We're a small, entrepreneurial company, so this role needs someone hands-on and solutions-oriented. You'll work directly with stakeholders across departments, gather and document business requirements, and help test new configurations, processes, and integrations. You'll be on a small systems team and work alongside an experienced senior NetSuite administrator/developer. The ideal candidate has 1–3 years of NetSuite administration experience and wants to take the next step in their career. They're technical enough to own day-to-day administration and want to understand how a multi-channel business runs. This role also gives the team coverage and redundancy, and over time you'll grow into SuiteScript development and integration work. Key Responsibilities Own day-to-day NetSuite administration and support, including users, roles and permissions, custom fields, forms, records, and workflows. Build and maintain saved searches, reports, dashboards, and KPIs that give teams timely, actionable information. Monitor order and fulfillment flows, and find and fix records that get stuck between order entry, fulfillment, and invoicing. Troubleshoot integration sync errors between NetSuite, our e-commerce platform, order management system, warehouse management system, and EDI trading partners. Work with stakeholders across Finance, Operations, Supply Chain, and Merchandising to gather, understand, and document business requirements. Help develop and run testing for new configurations, processes, and integrations before they go live. Help make sure NetSuite supports our supply chain, including manufacturing, inventory management, and purchasing. Manage system security, data integrity, and user access controls. Help manage NetSuite support cases, release updates, and enhancements. Support projects such as integrations, workflow automations, and new feature rollouts. Train and support users so they get the most out of NetSuite. Over time, take on SuiteScript development and integration builds with mentoring from the senior administrator/developer. Help keep systems running during peak season. Q4 is our busiest time of year. Qualifications 1–3 years of hands-on NetSuite administration experience, including configuration and customization. Strong understanding of finance, operations, inventory, supply chain, and order management processes in a DTC, wholesale, and/or retail environment. Proficient with saved searches, reports, roles and permissions, and workflows. Comfortable working directly with stakeholders to gather requirements and recommend scalable solutions. Experience documenting business requirements and assisting in test planning and execution. · Strong analytical, problem-solving, and communication skills, and comfortable digging into a problem until you find the root cause. Ability to thrive in a small, fast-paced, entrepreneurial environment and manage multiple priorities. US-based and able to work during Eastern Time business hours. Preferred Qualifications NetSuite Administrator or SuiteFoundation certification. Experience with SuiteFlow, SuiteScript, and NetSuite integrations. Experience in a high-growth, omnichannel consumer products business. Experience with Shopify, Celigo (), Infios OMS, Warehouse Edge or another WMS, Orderful EDI, and ShipStation. What We Offer Full-time W2 position with a full benefits package (medical, dental, vision) Paid time off and paid holidays 401(k) Fully remote work Direct mentorship from an experienced NetSuite administrator/developer A clear path to grow into SuiteScript, integration, and systems work in a complex, high-volume NetSuite environment

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