Job Description
Compensation: $36K base pay plus bonus with total compensation up to $60K+ per year
At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.
See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.
JOB SUMMARY
In this role you will be our customers' first point of contact, responsible for answering high volume inbound calls while maintaining a positive, and professional attitude towards customers at all times. Communicating with customers through various channels, generating sales leads and conversion, and transferring to a licensed mortgage consultant.
WHAT YOU WILL BRING
Proven experience in customer support or as a client service representative (e.g., call center, collections)
Track record of meeting or exceeding quotas
Strong phone etiquette and active listening skills
Customer-focused mindset with the ability to adapt to different personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Familiarity with CRM systems and best practices
Bilingual in English/Spanish is a plus
DUTIES AND RESPONSIBILITIES
Handle high-volume inbound and outbound calls professionally
Address customer inquiries, complaints, accounting questions, and loan updates
Generate sales leads for mortgage consultants and assist with lead conversion
Support mortgage consultants by collecting and organizing customer documents accurately
Identify and assess customer needs to ensure superior satisfaction
Schedule appointments for closings and files at various stages of the mortgage process
Build sustainable relationships of trust through open communication via phone, email, and text
Meet individual and team sales targets and call handling quotas
Follow company communication procedures, guidelines, and policies
Engage with customers proactively, collecting and implementing feedback efficiently
Manage lead pipelines to ensure conversion and follow-up
Availability to work flexible hours: 5:00 AM – 8:00 PM MST (Mon–Fri) and 8:00 AM – 5:00 PM MST (Sat–Sun)
Compensation: $36K base pay plus bonus with total compensation up to $60K+ per year
WHAT WE BRING
American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.
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